Privacy Policy

Luminant Works Global Limited ("Luminant Works Global", "we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Luminant Works Global Limited is the data controller for personal data collected through this website.

• Company name: Luminant Works Global Limited
• Registered office: 2nd Floor, College House, 17, King Edward Road, RUISLIP, London, HA47AE, United Kingdom
• Email:cynthia@luminantglobal.com

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide to us:

• Name
• Job title
• Company name
• Business email address
• Business phone number
• Any information you submit via contact forms, enquiries, or downloads

Information collected automatically:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring URLs
• Cookie and tracking data

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to enquiries and requests
• To provide information about our services
• To manage business relationships
• To improve our website and user experience
• To send marketing communications (where permitted)
• To comply with legal and regulatory obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests – to operate and grow our business, respond to enquiries, and improve our services
• Consent – for marketing communications and non-essential cookies
• Contract – where processing is necessary to perform a contract
• Legal obligation – where required to comply with law

5. Marketing Communications

We may send you marketing communications where:

• You have given your consent; or
• We have a legitimate business relationship and are permitted to do so under UK law

You can opt out of marketing at any time by:

• Clicking the unsubscribe link in emails
• Contacting us at privacy@luminantglobal.com

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyse website usage
• Improve performance and user experience
• Support marketing and advertising (where consent is given)

Non-essential cookies are only set with your consent. For full details, please see our Cookie Policy.

7. Sharing Your Personal Data

We may share your personal data with:

• IT and hosting providers
• Analytics and marketing platforms
• CRM and business systems
• Professional advisers (legal, accounting, audit)
• Regulatory or law enforcement authorities where required by law

All third parties are required to process data securely and in accordance with data protection law.

8. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTAs)
• Adequacy decisions
• Standard contractual clauses

9. Data Retention

We retain personal data only for as long as necessary for:

• The purposes for which it was collected
• Legal, regulatory, or contractual requirements

When no longer required, data is securely deleted or anonymised.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Object to processing
• Data portability (in certain cases)
• Withdraw consent at any time

To exercise your rights, contact us at: privacy@luminantglobal.com

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.